24/7 Service and Maintenance Agreement14/05/2008 |
| Reson offers Service and Maintenance Agreements for SeaBat sonar systems, where preventive maintenance service and support protects the system investments. The Service and Maintenance agreement is renewed every year and will provide SeaBat Multibeam sonar customers assurance against downtime, unexpected costs, and will ensure a better return on their investment. |
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All systems are registered under unique control numbers allowing RESON Support to efficiently track each system and keep service records up to date. The RESON service centers offer 24/7 product support by phone or e-mail to shorten downtime regardless of the location of the system.
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There are three levels of Service and Maintenance Agreements fulfilling individual needs. The benefit of having an SMA includes yearly maintenance and performance verification as well as firmware and hardware updates. The most comprehensive agreement includes on-site support and the availability of a loaner system during service to reduce downtime even further.
