Clay Cottingham to Drive Customer Satisfaction

In his new role, Cottingham will oversee all post-sale technical support, spares provisioning, repairs, training, and field service activities. Cottingham will be collecting data at every phase of our customer support operations and then analyzing this data to determine optimal ways to provide post-sale services. This data will also provide key feedback for Schilling’s ongoing process of enhancing equipment reliability.

Cottingham spent 12 years in the U.S. Navy, including a tour as a nuclear plant supervisor. He also has had quality assurance management and worldwide customer service responsibilities at various Silicon Valley-based capital equipment companies, including Therma-Wave, Lam Research, and Novellus Systems.

Philip F. Otto, Schilling’s president and CEO, noted that this is the fifth major appointment to Schilling’s executive management team since he joined the company in February 2008. He said that management must provide an integrated infrastructure that can deliver flawless service and consistent results.