SeaZone Customer Service Given Thumbs Up

Customers have also been extremely positive with attributing the benefits from purchasing SeaZone products. Almost 80% of respondents appreciated the value resulting from quick and easy access to improved marine reference information. In addition, 57% identified major project costs and time savings as being the main reason for purchasing from SeaZone, with a further 50% citing improved decision making as a key benefit. 

Customer feedback is of great value to SeaZone helping to ensure continued development and delivery of value added products and services that meet the needs of its customers now and in the future. As a result the Customer Service Survey is undertaken on a regular basis covering overall customer service experience, the various stages of the enquiry/buying process, the customers’ decision making factors, perceived benefits of purchases, suggested improvements and future developments for service provision.

As Alison Smith, SeaZone Marketing Manager explains ‘It is very rewarding to know that the levels of customer service and delivery we providing are appreciated and of benefit to our customers. We continue to address issues of concern and develop improvements to service delivery ensuring standards and levels of customer interactions and support are not compromised.’